Returns and Refunds

1. General principles

Due to the nature of the goods, returns, exchanges, or refunds are not accepted once sold. Customers should carefully confirm the style, specifications, metal material before placing an order.

2. Custom and personalized products

For items requiring customization, re-ringing, engraving, or inlaying as instructed by the customer, returns or exchanges are strictly prohibited.

• Exceptions

Our store reserves the right to reject orders due to out-of-stock, incorrect pricing, failure in verification, or suspected fraud. If the price is incorrectly listed, we will cancel the order and issue a full refund.

All loose stones (including diamonds, colored diamonds, and gemstones) are highly liquid. Please be sure to contact us to confirm stone’s availabilty before placing an order. If customer place an loose stone order and our staff cannot confirm the order within 5 business days, we will issue a full refund.

4. Maintenance Scope

All CathyPaul Diamond jewelry comes with lifetime free cleaning and inspection. Wear and tear caused by accidents, human damage, loss, alteration, self-repair, or improper wear are not covered by free maintenance.

5. Refund Method

If our store agrees to a refund, the refund will be returned using the original payment method. The processing times of banks or payment institutions are beyond our control.

6. Statutory rights

This policy does not affect the statutory rights enjoyed by clients under Hong Kong law.