Returns and Refunds

1. General principles

Due to the nature of the goods, returns, exchanges, or refunds are not accepted once sold. Customers should carefully confirm the style, specifications, metal material, and dimensions before placing an order.

2. Custom and personalized products

For items requiring customization, re-ringing, engraving, or inlaying as instructed by the customer, returns or exchanges are strictly prohibited.

3. Exceptions

Clause 1 above does not apply to the following situations:

• If the product is damaged during delivery and the customer has notified our store on the day of receipt according to Article 8 of the "Shipping Policy" and keeps the original packaging,

After verification and confirmation of the above situation, we will arrange repairs based on the situation, and our reasonable decision shall prevail

4. Notification deadline and evidence presentation

Customers must notify us on the day of receipt and provide the order number, photos, and original packaging. If the above information cannot be provided, we reserve the right to refuse processing.

5. Maintenance Scope

All CathyPaul jewelry comes with lifetime free cleaning and inspection. Wear and tear caused by accidents, human damage, loss, alteration, self-repair, or improper wear are not covered by free maintenance.

6. Refund Method

If our store agrees to a refund, the refund will be returned using the original payment method and will only be processed after we have received the returned goods and confirmed their condition is intact. The processing times of banks or payment institutions are beyond our control.

7. Statutory rights

This policy does not affect the statutory rights enjoyed by clients under Hong Kong law.