Privacy Policy

1. Introduction

CathyPaul Diamond Limited ("we", "us") respects and is committed to protecting the privacy of our customers' personal data, and handles personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. This policy explains how we collect, use, retain and protect your personal data.

2. Personal data we collect

We may collect your personal data in the following circumstances:

(a) when you place an order or open an account on this website: name, telephone number, email address and delivery address;

(b) when you enquire or make an appointment by WhatsApp, WeChat, telephone or a website form: name, contact details and the content of your enquiry;

(c) when you collect goods in store: verification and recording of your name and identity document number;

(d) aftercare and service records: item details, service dates and related contact records;

(e) when you browse this website: technical information collected automatically by cookies and analytics tools, such as device type, browser, pages viewed and approximate location.

Payment card details are handled directly by our payment service providers; we do not store full card numbers.

3. Purposes of collection

We collect and use personal data for the following purposes:

(a) to process and confirm orders and to arrange delivery or store collection;

(b) to verify the identity of the person collecting high-value goods and to prevent wrongful collection;

(c) to provide aftercare, maintenance, repair and resizing services, and to keep the related records;

(d) to respond to enquiries and arrange appointments;

(e) to meet our legal, accounting and tax obligations;

(f) where you have given consent, to send you promotional information.

4. Handling of identity documents

To protect our customers and prevent wrongful collection, we verify the identity document of the person collecting goods and record their name and document number as a record of delivery. This information is used solely for identity verification and delivery records, and for no other purpose.

5. Provision of data is voluntary

You may choose whether to provide personal data. However, if the data required for your order, delivery or identity verification is not provided, we may be unable to process your order, arrange delivery, or release the goods.

6. Transfer and disclosure

We do not sell your personal data. To the extent necessary, personal data may be provided to:

(a) carriers (such as SF Express) in order to arrange delivery;

(b) payment service providers and banks in order to process payment;

(c) service providers who provide website, communications or IT services to us;

(d) legal, accounting or other professional advisers;

(e) relevant authorities where required by law or by a regulator.

7. Direct marketing

We will use your name, telephone number, email address or messaging account to send you promotional information about jewellery, new arrivals, events and offers only where you have given consent. You may at any time, and free of charge, ask us to cease such use by contacting us using the details in this policy or by following the opt-out instructions in the message.

8. Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, save that records required for transactions, aftercare, and legal or tax obligations are retained until those obligations have ended.

9. Security

We take reasonable physical, technical and administrative measures to protect personal data against unauthorised access, processing, erasure, loss or use.

10. Access and correction

Under the Personal Data (Privacy) Ordinance you have the right to request access to, and correction of, the personal data we hold about you. Requests should be made in writing to the contact details below. We may charge a reasonable fee for complying with a data access request.

11. Cookies and analytics

This website uses cookies and third-party analytics and advertising tools to operate the site, understand how it is used and assess the effectiveness of our promotions. You may refuse cookies through your browser settings, although some features of the site may then not function properly.

12. Amendment

We reserve the right to amend this policy at any time. Amendments take effect when posted on this website.

13. Contact us

For enquiries about this policy or about personal data matters, please contact:

CathyPaul Diamond Limited

Room A3, 3/F, Block A, Carnarvon Mansion, 8-10 Carnarvon Road, Tsim Sha Tsui, Kowloon, Hong Kong

Telephone: +852 3709 8913