After-Sales Service

Lifetime Maintenance Service

Every diamond piece purchased from CathyPaul enjoys lifetime free maintenance, including cleaning, inspection and polishing, keeping your jewellery looking as good as new for years to come.

Free Ring Resizing

If your ring needs resizing, we offer a free resizing service (certain special designs or settings excepted; please enquire in-store for details).

Certification and Quality Assurance

Every main stone comes with a GIA international certificate and is carefully selected using Sarine Light performance grading. For a copy of the certificate or quality enquiries, please feel free to contact us.

Repairs and Restoration

If your jewellery has loose stones, has become misshapen, or needs restoration, please contact our diamond consultants, who will assess it and arrange the necessary work.

Contact After-Sales

WhatsApp / WeChat: +852 9852 6155
Phone: +852 3709 8913
Address: Room A3, 3/F, Block A, Ka Fan Building, 8-10 Carnarvon Road, Tsim Sha Tsui, Kowloon, Hong Kong